FAQs

Below you will find answers to frequently asked questions. Start by selecting a category:

Answer:

Our cannabis seeds are sold strictly for souvenir and genetic preservation purposes. We respectfully refrain from discussing germination, as it is only permitted in certain countries where it is legally allowed. If you have any questions or concerns, including issues with germination in a location where it’s legal, please contact us directly, and our team will be happy to assist. wered.

Order Statuses

Answer:

To keep you informed, here are the three main stages of your order:

Pending: This status means we’re currently awaiting payment.
Processing: Your payment has been received, and your order is being prepared for dispatch. This usually takes 1–3 working days, though occasionally, it may take a bit longer.
Complete: Your order has been dispatched! You will receive a dispatch note via email to confirm the shipment. If you selected a tracked shipping option, you’ll receive tracking details in your email confirmation.

We hope this makes tracking your order simple and clear. Please don’t hesitate to reach out if you have any questions!

Not receiving update emails?

Answer:

Order confirmation and shipment notes are sent automatically.

If you have not received an email, please check your spam / junk / promotions tab, just in case they have landed there.

Please mark our email address as safe to ensure that you receive all future correspondence regarding your orders.

How to cancel an order

Answer:

I want to cancel my order. I made a mistake ordering how do I cancel

If you’d like to cancel your order please contact us as soon as possible. We can cancel an order and refund your payment card as long as it has not been handed over to the courier or postal service.

If you wish to cancel an order that has already been dispatched, you can do so by waiting for it to arrive and then returning it to us unopened. Please note that the return postage will be at your own cost, and our initial shipping fee will be deducted from your total refund.

How to change / amend an order?

Answer:

If you want to make any changes to your order, please contact us as soon as possible.

You can email us direct at [email protected]

As long as your order has not already been shipped, we will be able to amend your order.

If your order has already been shipped, you must return the order to us unopened. Once we have received the unopened returned order, we will arrange a new shipment with the amended products.

Accepted Currencies

Answer:

Our payment system will accept most Global currencies.

Our payment system will accept the Euro, GBP, CAD, USD

You will be charged in your local currency where available. We provide a currency conversion on the website which is updated regularly.

Please note, some card issuers may apply a small charge for international transactions. If you are unsure if this applies to you, please contact your card issuer or bank for confirmation.

Payments Payment Methods

Answer:

Credit Card : Available to EU, UK Customers

Our online payment system is simple and easy. We accept online card payments from all UK, EU countries. All payments are discreet and will show : OSSC Souvenirs on your statement. Please ensure your card is registered for 3d secure and enter the details correctly including the Card Number, Expiry Date, and the 3-digit security code found on the back of your card.

Pay with Cash - All Customers
To send a cash payment, just select the cash payment option in the checkout. Accepted currencies are USD, EUR, GBP, CAD, AUD, NZD.

Please send your payment in a discreet tracked envelope to :

OSSC Souvenirs SL
C/ Baza 2A-2ª
04600 Huercal Overa
Spain

Please send us an email with the tracking number. We can only accept paper money, no coins please, please ensure that bills are in good condition with no tears or rips.

We do not accept Postal Orders, Cheques or Money orders.

If you need help making a payment, please contact us direct: [email protected]

Bitcoin payments : Available to ALL customers including Non EU

Select Bitcoin or Cash at the check out and enjoy a 10% saving on your order by using the following discount code: BTCNOCH10

Full details How to Buy Bitcoins. And how to pay for your seeds using Bitcoins are here

Bitcoin and Cash options are available at the checkout to ALL of our customers including customers outside the EU.

Money Transfer payments by credit card
Worldwide money transfer service available to ALL of our customers including customers outside the EU.

We can accept payments via bank transfer, and many of our customers are using money transfer services such as:

Wise
https://wise.com/

The payment must be sent as personal, not business to the following details:

Payee: OSSC Souvenirs (You may need to put OSSC as the name and Souvenirs as the surname)
Our Address: Calle Baza 2a 2A, Huercal Overa 04600, Almeria Spain
Bank Name: Cajamar Caja Rural
IBAN: ES41 3058 0024 7727 2041 4154 (Spaces used for ease of copying only. Do not use spaces)
BIC/Swift: CCRIES2AXXX
Bank Address: Calle del Mar, 17, 04620 Vera, Almería, Spain

Complete your transfer and provide a copy of the payment receipt showing the expected euro amount so we are to receive.

You can also pay via a money transfer agent near you, payment must be sent as a personal transfer to our bank account.

You will need to take the following information:

Your id
Our details which are as follows:

Payee: OSSC Souvenirs
Our Address: Calle Baza 2a 2A, Huercal Overa 04600, Almeria Spain
Bank Name: Cajamar Caja Rural
IBAN: ES41 3058 0024 7727 2041 4154
BIC/Swift: CCRIES2AXXX
Bank Address: Calle del Mar, 17, 04620 Vera, Almería, Spain
Tel: 950390150

Complete your transfer and provide a copy of the payment receipt showing the expected euro amount so we are to receive.

If you need help making a payment, please contact us direct

Discount code for Bitcoin or Cash payments: BTCNOCH10

Payment Failed / Declined

Answer:

Please make sure that your card is 3D secure enabled. Most cards are already enabled, or if not, you will be directed during the checkout. You need to have a credit or debit card with either Verified by Visa, Mastercard SecureCode or Amex SafeKey. Please contact your bank or card issuer if you don't think your card has this feature enabled.
Please make sure that the details that you have entered are correct. E.g Billing address, Card Holder, Card number, Valid to Date & security code.

Please make sure that you have sufficient funds available on your card. Please allow for any additional charges that your card provider may apply for an international transaction.

Privacy & Security

Answer:

How safe is the ordering process?

We use the latest security features to secure the checkout process.
Your details are secured and your payment details are not stored after the payment has been processed.
The Customer accounts area is also fully secured
Your customer and delivery information is safe with us and never passed on to 3rd parties.

When you pay by card, there is no mention of cannabis seeds. Your statement will show : OSSC SOUVENIRS

If you are unsure if a payment is to us, please contact us direct.

Delivery Insured Delivery ( Tracking )

Answer:

We offer insured / guaranteed delivery to the UK, within the EU and Canada.

If you are in a location where we offer guaranteed / insured delivery options, in the unlikely event that your order does not reach you in the way it was intended, we will reship your order if full.

Alternatively we can offer a refund.

Please note that although some Countries are not currently supporting international tracking updates. If your order does not arrive within 28 working days (Europe) or 36 working days (Outside Europe) we are able to open an investigation with the Postal System to determine the exact location and delivery status of your shipment.

Shipping Methods

Answer:

Standard
We highly recommend standard / standard tracked shipping. This is the most efficient and cost effective way to receive your order

Insured (Tracking)
We offer insured shipping, for more details see here

Insured Express (Tracking) Spain only

Tracking Express means that your order is allocated a tracking number when dispatched and given the highest priority handling which means that your order arrives in the fastest time possible.

Stealth

Above shipping methods are also available with stealth shipping.
Shipping prices and details here

Shipping Prices

Answer:

Shipping Methods	Within the EU + UK	Rest of World
Standard Tracked	6.90 € Spain 5.50 €	Standard Non Tracked 10.50€
Tracked + Stealth Item	12.99 € + T Shirt	Non tracked stealth 12.50 € / 14.50 € (stripped of breeders packaging shipped with a random item)

Basic Tracked (Not Insured)		14.99 € (Canada only)


INSURED (Tracked + T Shirt)	19.99 € + T Shirt	25.99 € + T Shirt (Canada only)

INSURED (Tracked Express)	Spain Only 29.99 €

Which Countries do we ship to?

Answer:

We ship our products throughout the UK, Europe and ALL Countries Worldwide inc USA, Canada & Australia.

Although it is totally legal for us sell cannabis seeds. It is your responsibility to check your Local / National import laws in your Country.

How do I track my order?

Answer:

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details if you selected a tracked shipping option. Simply copy the tracking reference given in the email and track with your local national postal service to keep an eye on your order’s journey. If you have any questions, feel free to reach out!

You can also check your tracking through Correos :

How Long Do Orders Take To Arrive Once Shipped?

Answer:

The usual time for delivery from dispatch is :

Within Europe between 4 and 10 working/business days.
Depending on your Countries postal system, orders outside of Europe take between 7 and 14 working/business days, but some locations can take longer.

Shipping Times and Holidays

When estimating shipping times, please keep in mind that national holidays are not considered working days, and our holiday schedule may differ from those in other countries. We appreciate your patience and understanding during these times!

How long does it take to process orders?

Answer:

Order Processing Times

Orders typically take 1 to 3 days to process before dispatch, although occasionally, some orders may take a bit longer. Our aim is to get your order on its way as quickly as possible!

Shipping Times and Holidays
When estimating shipping times, please keep in mind that national holidays are not considered working days, and our holiday schedule here in Spain may differ from those in other countries. We appreciate your patience and understanding during these times!

Your Account Can't login / login checklist

Answer:

If you are unable to login, please check the following :

Make sure you are entering the correct email address, exactly as it appears in your account ( including any capital letters etc )

Make sure your password is correct. Alternatively, use the password reset feature.

Troubleshooting

Check that your browser supports cookies.
Check that your browser supports Java and its enabled

If you are repeatedly unable to login, please close your browser and clear / refresh your cookies and browser cache.

For full details on browsers, cookies and cache, and instructions to clear / refresh your device, please see : Browser Guide - Clearing Cookies / Cache / History

Newsletter Subscribe / Unsubscribe

Answer:

To subscribe to the newsletter & get exclusive promotions, discount codes and much more, click here

Once this link opens in your email account, click send.

You are now subscribed to our newsletter.

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To un-subscribe from the newsletter ( you will lose access to exclusive promotions, discount codes and much more ) click here

Once this link opens in your email account, click send.

You are have now un-subscribed from our newsletter.

Return / Refund How to return an item?

Answer:

Before returning your order, please contact us.

You can contact us directly through our customer services

mailto: [email protected]

You must return the full order to us, unopened

The customer will be responsible for the cost of returning the item and in addition we will deduct our initial shipping fee from the total refund

Returns address :

OSSC Souvenirs SL
C/ Baza 2A-2ª
Huercal Overa
04600

Spain

Once we have received the unopened returned order, we will arrange a refund to your payment card, minus the original shipping price.

Please allow 7 working days for your refund to appear on your statement.

Received a damaged item?

Answer:

Damaged seeds, crushed, notification, customs, siezed

In the unlikely event that your order arrives damaged please contact us right away and include clear photos of the damage. You can reach us at [email protected], and our team will work quickly to resolve the issue for you. We’re here to make things right, so don’t hesitate to get in touch!

Cancellation / Refunds

Answer:

Order Cancellations / Refund

If you’d like to cancel your order, please reach out to us as soon as possible by emailing us directly at mailto:[email protected]

Before Shipping: If your order hasn’t shipped yet or is not already in the hands of the postal service or courier we can cancel it and refund your payment card.
After Shipping: If your order has already shipped, simply return it to us unopened. Once we receive it, we’ll process a refund to your payment card minus the initial shipping fee. Please note that it is your responsibility to pay the return postage.

Please note, refunds may take up to 7 working days to appear on your bank statement. We’re here to help, so don’t hesitate to get in touch with any questions!

Answer:

Original Seeds Store: 2 Easy Ways to Get Support

We’re here to make your experience simple and stress-free. Here are two quick ways to get the help you need:

Chatbot
Have a question? Start by typing it into our helpful chatbot for instant support! You can also check out our FAQ page here, where you’ll find quick answers to common topics like:
- Ordering
- Payments
- Delivery
- Your Account
- Refunds & Returns
Support Ticket
If you still need assistance after checking the FAQs, simply email us at [email protected]. This will create a support ticket for our team, and we’ll respond to you as quickly as possible